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Friday 10th of July 2020

Dear patient, parent or guardian,

We hope you are all keeping well and looking forwards to life returning to “normal”.

The First Minister announced on Thursday that with the start of phase 3, dental practice would return to normal on Monday 13th of July. It wasn’t made clear that we can only see 20 patients per day and we should limit out treatment to emergencies only. We can now, however, do repairs. The limiting factors remain: social distancing, PPE and the rate of infection; the R number. We are closely following Scottish Government guidelines for your safety, health and well being.

There will be many patients who have not been seen for a long time and feel that due to exceptional circumstances, they should be seen as soon as possible. When the time comes, we will make every effort to make that happen. Equally, there will be many patients who will be very disappointed to find out that there is still a long wait ahead. We offer you our most sincere apologies and hope to see you in again as soon as possible. As yet there is no date for a return to routine/normal treatment. This, we hope, will start with phase 4 in the late summer/autumn.

We are still operating an emergency only phone service. If you are in pain, have a sharp wire digging in or lost or broken your retainer. You should contact us using the emergency number where you will be triaged and asked a short list of covid related questions. Provided you are low risk, you will either be given an appointment or placed on a waiting list to be seen at the first available opportunity.

Please do not call this number if you do not have an emergency.

We expect the phones to be very busy and wish to apologise and ask for your understanding during this difficult transition back to work. On no account must you vent your frustrations on our staff. We will do everything we possibly can to help but please remember that any abuse will not be tolerated.

We hope to be able to confirm a return to work date in the near future and keep you updated as far as we possibly can as we move through rapidly developing and evolving stages.

When the time comes, we will be contacting all of our patients by text with appointments. We do not expect to be using mail for the foreseeable future.

Stay safe and hope to see you soon.
Best wishes.
From all of us at Glasgow Orthodontics.

Contact Us

Contact Us

Address

Glasgow Orthodontics,
Sterling House,
20 Renfield Street,
Glasgow,
Lanarkshire,
G2 5AP

Telephone:

0141 243 2636

Opening hours

Monday/Tuesday 8:30am – 3:45pm
Wednesday 8:30am – 7:00pm
Thursday/Friday 8:30am – 3:30pm

If you need to cancel or re-arrange an appointment, please give us at least 24 hours notice. This enables us to re-allocate the appointment to somebody else.

If you need urgent attention while wearing a brace fitted at this practice, please contact us for advice.

To make an appointment:

Call the practice – 0141 243 2636

Disabled Access

We have disabled access at our practice.

Emergency Treatment

For emergencies during normal opening hours please call the practice. For emergencies outside of normal hours, please call the practice and our answer phone will give you instructions for out of hours treatment.

Confidentiality

Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest confidence in accordance with data protection regulations.
Practice Policies (available on request)

Comments

We take great pride in the quality of our orthodontic treatment and want to make your visit as pleasant as possible. If you are not happy with any aspect of your visit please let us know so we can rectify and improve our service.